Frequently Asked Questions- Q&A

  • Has your company ever been investigated in a fraud or abuse case?
    • No, MBU has never been investigated in a fraud or abuse case.
  • Do you have periodic audits done by an outside firm?
    • Yes, MBU has periodic audits done by outside firms, and it has been rated with superior performance scores.
  • How often do you send statements to patients?
    • MBU will send statements to patients on a monthly basis or when requested.
  • How is the workload distributed? Is one person responsible for an account or do several people work on it?
    • Each client is assigned an Account Manager who oversees an entire team of billing experts that are reliable, knowledgeable and proven to work.
  • Can the practice have access to the PM billing software?
    • Yes, the practice is able to access the computer terminal to perform queries, update records, schedule appointments, generate reports, statements and bills.
  • Can you provide a report showing the names, amounts and reasons for bad debt, write offs and full adjustments?
    • Yes, MBU can provide any report showing the names amounts and reasons for bad debt, write offs and full adjustments at any moment.
  • What does “accounts receivable management” mean?
    • Accounts receivable management means that from the time that we enter and send your charges to the designated payor, we are able to track that charge until it ultimately gets paid. MBU will fight for every dollar owed and our dedicated staff understands the importance of maintaining your account receivables at a level consistent to your expectations
  • How often are claims submitted?
    • At MBU, claims are submitted daily, with the only exceptions being holidays and weekends.
  • What is MBU’s scope of services?
    • MBU's scope of services is unlimited when it comes to the financial care of your patients. We can assist your practice with billing and collecting, credentialing, financial reporting, information technology, marketing, accounts payable, payroll, and office startups.
  • Does MBU have a corporate compliance program in place?
    • Yes, MBU does have a corporate compliance program in place and it is one that we take very seriously. We are dedicated to upholding the highest standards of professionalism in our workplace and in keeping compliance with all HIPPAA privacy and security regulations.
  • Is there a regular backup process? When and where are data backups performed?
    • Yes your data is protected through our disaster recovery program. The data is backed up daily.
Questions to ask
before choosing a
    • How long they have been in business?
    • Are they locally owned and operated?
    • Ask if owners are involved in daily operations
    • Ask them about their safeguards from loss of revenue
    • Ask them about their Professional on-going training
    • Ask them about their onsite industry I.T. support
    • Ask them about custom financial reporting and profitability
    • Ask them about their specialty specific training of their billers
    • Ask them about their Certified Coding Audit Support
    • How do they plan to streamline your billing?
    • What is their employee retention rate?
    • Ask them about their Client Care Department
    • Ask them about their Accountability Clause
    • What are their success stories?
    • How many years of experience does the biller have?
    • How will my biller help me increase my revenue?
    • What is the specialty specific training my biller has received?
    • How can my biller manage daily tasks, denials and follow-ups?
    • How can the biller help with the growth of my practice?
    • Ask them about their experience with data analysis and custom financial reporting
    • How am I going to respond to I.T. issues? What can my biller do to minimize downtime?
    • Who is going to be accountable for loss of revenue?
    • How do they plan to streamline my billing process?
    • How does my biller guarantee uninterrupted revenue cycle?
    • How much time will I invest managing the billing?
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